FAQ
Meet Merchology
Who is Merchology?
Merchology is Boston Scientific's new global contracted vendor for branded merchandise. We are excited to offer a fresh selection of branded items on the new Boston Scientific eStore and a streamlined process for special projects and custom orders, as well as continued access to high-quality branded merchandise from best-in-class brands like FIGS and Patagonia.
Like Boston Scientific, we lead with care and live our values. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all Boston Scientific teams. We take pride in delivering merchandise and experiences that fulfill your vision.
Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.
Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.
Watch our welcome video:
Like Boston Scientific, we lead with care and live our values. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all Boston Scientific teams. We take pride in delivering merchandise and experiences that fulfill your vision.
Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.
Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.
Watch our welcome video:
Shopping or Searching for Products
How can I find a specific product on the Boston Scientific eStore?
There are two ways to find an item on the site. Click through the category drop-down links at the top-left of the screen to navigate through the different products or use the search option at the top-right of the page to search for general products or keywords. For additional assistance, please reach out via this form or email bostonscientific@merchology.com and a representative from our dedicated Boston Scientific team will be in touch.
What if I want a product that's not on the Boston Scientific eStore?
If you want a product that's not available in the Boston Scientific eStore, our team can provide access to additional styles as well as fully custom branded merchandise options. To learn more, visit the Custom Design Studio. To inquire or place a custom order, reach out via this form or email bostonscientific@merchology.com and let us know your deadline, product interests, event needs, or other helpful information to complete your request.
Please note: All requested items must be approved by Boston Scientific and follow brand guidelines. When your request is received, we will route your request for approval and be in touch within 1-2 business days.
Please note: All requested items must be approved by Boston Scientific and follow brand guidelines. When your request is received, we will route your request for approval and be in touch within 1-2 business days.
Where can I see the estimated ship date for my product?
To see when your product will ship, view the product details section on the product page. Quick Ship items will ship from the warehouse within 2 business days, and Made-to-Order items will ship within 7-9 business days, not including transit time.
The Checkout Process
Why won’t the Boston Scientific eStore accept my shipping address?
Please make sure your full address has been entered in the shipping fields provided including company name, contact name, street, city, state, and zip code. Also, make sure your ship-to country has been selected from the drop-down menu. For additional assistance, please reach out via this form or email bostonscientific@merchology.com and a representative from our dedicated Boston Scientific team will be in touch.
Can I ship to an address outside the US?
Yes, we can ship your branded merchandise order to international locations. Please note that certain brands have international shipping restrictions. If the products in your order cannot be shipped internationally, a member of our team will contact you to get an alternate shipping address.
All shipments outside of the US will be subject to international shipping rates, as well as import duties and taxes. Any applicable duties/taxes will be collected at the receiving country’s border, and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.
For questions or assistance with international shipping, please reach out to our dedicated Boston Scientific team via this form or email bostonscientific@merchology.com.
All shipments outside of the US will be subject to international shipping rates, as well as import duties and taxes. Any applicable duties/taxes will be collected at the receiving country’s border, and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.
For questions or assistance with international shipping, please reach out to our dedicated Boston Scientific team via this form or email bostonscientific@merchology.com.
Order Confirmations, Status, and Tracking
What is the order process like?
Users place their orders on the Boston Scientific eStore. Orders containing Quick Ship items are processed daily and orders containing Made-to-Order items are processed together twice a week, Mondays and Thursdays.
If your order contains both Quick Ship and Made-to-Order selections, your Quick Ship items will ship first and separately from your Made-to-Order items. Quick Ship items will ship within 2 business days and Made-to-Order items will ship within 7-9 business days from our warehouse in Minnesota, not including transit time. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.
If you ordered both Quick Ship and Made-to-Order items, your items will ship separately and you will be sent two shipping confirmation emails with separate tracking.
If your order contains both Quick Ship and Made-to-Order selections, your Quick Ship items will ship first and separately from your Made-to-Order items. Quick Ship items will ship within 2 business days and Made-to-Order items will ship within 7-9 business days from our warehouse in Minnesota, not including transit time. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.
If you ordered both Quick Ship and Made-to-Order items, your items will ship separately and you will be sent two shipping confirmation emails with separate tracking.
Will I receive an order confirmation?
Yes, after submitting your order, an order confirmation email will be sent to you automatically. You should receive this email within a few minutes of placing your order.
If you do not receive your email confirmation, please check your Junk/Spam folder.
If you still have not received it, please contact bostonscientific@merchology.com reach out via this form to ensure your order was placed.
When will my order ship?
Quick Ship items will ship within 2 business days and Made-to-Order items will ship within 7-9 business days from our warehouse in Minnesota, not including transit time. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.
If you ordered both Quick Ship and Made-to-Order items, your items will ship separately and you will be sent two shipping confirmation emails with separate tracking.
If you ordered both Quick Ship and Made-to-Order items, your items will ship separately and you will be sent two shipping confirmation emails with separate tracking.
How can I check to see if my order shipped?
Please visit the Account section of the Boston Scientific eStore (at the bottom of the page) and log in. Your order status and tracking numbers (when available) will be provided for you there. For additional assistance, please reach out via this form or email bostonscientific@merchology.com and a representative from our dedicated Boston Scientific team will be in touch. Additionally, you can call 1-855-214-8305 for more immediate help (our business hours are 8AM to 5PM CST, Monday through Friday).
Changes to Orders or Expediting Orders
Can I make changes to my order after it has been placed?
We are unable to change items on an order after it has been placed. We can cancel and refund your order and you can place a new adjusted order if requested within the 48-hour cancellation window. If you need any additional items we can help you place a new order with free shipping if you have placed a previous order within the last 5 business days.
What if I need to change the artwork for my order?
All items ordered directly from the Boston Scientific eStore are printed as pictured on the eStore. To request a different logo or different artwork, please submit a custom project request to bostonscientific@merchology.com or use the contact form.
Can I expedite my order?
If you would like to purchase expedited shipping for your specific order, please send your request to bostonscientific@merchology.com or submit your request via the contact form. A representative from our dedicated Boston Scientific team will reach out to work with you to accommodate your shipping change request.
Shipping
How much does shipping cost for orders shipped within the US?
Ground shipping is free on orders over $10,000.00 USD arriving anywhere within the continental US. Drop shipping orders do not qualify for free shipping. Please reach out to our dedicated Boston Scientific team for assistance shipping to multiple addresses via this form or email bostonscientific@merchology.com.
For orders under $10,000.00 USD, please see the shipping cost table below:
For orders under $10,000.00 USD, please see the shipping cost table below:
| Order Amount | Shipping Fee Per Address |
|---|---|
| $0–$1,000 | $15.99 |
| $1,000–$1,500 | $26.80 |
| $1,500–$2,000 | $43.75 |
| $2,000–$2,500 | $56.25 |
| $2,500–$3,000 | $68.75 |
| $3,000–$3,500 | $81.25 |
| $3,500–$4,000 | $93.75 |
| $4,000–$4,500 | $106.25 |
| $4,500–$5,000 | $118.75 |
| $5,000–$5,500 | $122.31 |
| $5,500–$6,000 | $125.98 |
| $6,000–$6,500 | $129.76 |
| $6,500–$7,000 | $133.65 |
| $7,000–$7,500 | $137.66 |
| $7,500–$8,000 | $141.79 |
| $8,000–$8,500 | $146.05 |
| $8,500–$9,000 | $150.43 |
| $9,000–$9,500 | $154.94 |
| $9,500–$10,000 | $159.59 |
| $10,000+ | Free |
How much does international shipping cost?
International shipping costs for your order, excluding duties and fees, can be viewed on the checkout page. All shipments outside the US are subject to international shipping rates, as well as import duties and taxes. Any applicable duties and/or taxes will be collected at the receiving country’s border and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.
For additional assistance, please reach out to a representative of our dedicated Boston Scientific team via this form or email bostonscientific@merchology.com.
For additional assistance, please reach out to a representative of our dedicated Boston Scientific team via this form or email bostonscientific@merchology.com.
How much does express shipping cost?
Express shipping costs can be viewed on the checkout page. You can select from the following options:
- FedEx Express Saver® - ships in 3 business days
- FedEx 2Day® - ships in 2 business days
- FedEx Standard Overnight® - ships in 1 business day
Returns
Are the items I purchase eligible to be returned?
Merchandise that is defective or damaged upon receipt can be returned if Merchology is notified within 45 days of delivery. Defective or damaged merchandise can be refunded or replaced by Merchology within the 45 day period. To begin the return process, email bostonscientific@merchology.com or reach out using the contact form.
For Boston Scientific eStore orders where the shipped merchandise is the wrong size, the item may be returned within 45 days of purchase in new, unused condition and in the original packaging. The return is subject to a restocking fee and paying flat-rate shipping fee for the replacement product. To begin the return process, email bostonscientific@merchology.com or reach out using the contact form.
For Boston Scientific eStore orders where the shipped merchandise is the wrong size, the item may be returned within 45 days of purchase in new, unused condition and in the original packaging. The return is subject to a restocking fee and paying flat-rate shipping fee for the replacement product. To begin the return process, email bostonscientific@merchology.com or reach out using the contact form.
Cancellation Policy
What is the cancellation policy?
Orders can be canceled if the cancellation request is received within 48 hours of order placement. After the 48-hour window, the order will be unable to be canceled. Cancellation requests can made by emailing bostonscientific@merchology.com, or calling 1-855-214-8305.
E-Certificates
Will I get a physical gift card when I purchase a Boston Scientific E-Certificate?
No, you will not receive a physical gift card. You and the recipient will receive an email with the E-Certificate code that can only be used on the Boston Scientific eStore.
Accessibility
Are your sites compliant with WACG guidelines?
Merchology is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors, and applying the relevant accessibility standards.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Merchology websites are partially conformant with Level A through AAA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
We welcome your feedback on the accessibility of our sites and MerchStores. Please let us know if you encounter accessibility barriers when shopping with Merchology by reaching out to us using the below information, or visiting the Help Center page of this site.
- Phone: 1-855-214-8305
- Email: bostonscientific@merchology.com
- Postal Address: 3000 Niagara Ln N Plymouth, MN 55447 USA